Process discovery - Analzing business processes with Blueworks Live - Playing it all back with Playback Zero

4 important questions on Process discovery - Analzing business processes with Blueworks Live - Playing it all back with Playback Zero

Who should lead playback zero and why?

The process owner: A poorly articulated message from the process owner carries 10 times more meaning than a well-delivered message from developers.

What should be illustrated in every playback?

The entire process from end to end.

What point of view must be demostrated in addition to the participants point of view during play back?

The manager's perspective illustrating the scoreboards, reports and use of KPIs and SLAs to control the process.
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Why should we never skip a playback?

Because it takes away the opportunity for feedback, which contibutes to positive team morale with reassurance of accomplishment from stakeholders.

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