Service Innovation Challenges - Service Development and Design
7 important questions on Service Innovation Challenges - Service Development and Design
What does service design require?
Where are smoothly delivery service with a positive outcome more likely to result in?
Where are recurrent service quality problems often the result of?
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The first steps in (service) development are 'fuzzy' and intangible. Why is it important to make these steps concrete and objective?
Why are the early stages of new product development particularly problematic for service innovation?
What are the 7 relevant steps to develop a new service?
- Clear objectives
- To idea generation
- To concept development
- Service design
- Prototyping
- Service launch
- Customer feedback.
What has to be done during the final service design stages?
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