Article - do they see eye to eye; Toya, Lepak & Hong
3 important questions on Article - do they see eye to eye; Toya, Lepak & Hong
Explain why the positive relationship between employee-hpws and employee service performance is mediated by employee human capital?
Because of the hpws the knowledge, skills and abilities are getting clear (human capital). In this case, the employee can get specific trainings or feedback which leads to an increase in service performance
Explain why empowerment mediates the relationship between employee hpws and knowledge-intensive service performance?
Because without the empowerment (intrinsic motivation) an employee will not be motivated to improve his performance via the hpws practices. Therefore the empowerment can be influence by hpws.
Explain why perceived organizational support is mediating the relationship between hpws and employee service performance?
Because support can be done via hpws such as training, which leads to an increase in performance
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