Extra. key questions
3 important questions on Extra. key questions
What are the five operations performaces?
- quality low deviation, goods are in good condition, timetable is accurate
- speed time between different actions is low
- dependability on-time delivery, predictable opening hours
- flexibility introduction of new models
What techniques can be used for improvement?
scatter diagram, flow chart, cause-effect diagram, pareto diagram, why-why analysis
What is the differnce between market requirements and operations resources?
Market requirements is about the operations satisfying markets (how can we make the customer happy). operations resources is based on a resource-based view (RBV) of the firm divided into structual and infastructual decisions (supply network design)
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