Keeping Your Customers Loyal
4 important questions on Keeping Your Customers Loyal
What is customer service?
What are important personal touches in the eyes of customers?
- Handwriting notes.
- Thanking customers personally. Having the owner of a company call and say "thank you" makes a positive impression.
- Handling mistakes honestly and quickly. Come clean, fess up, and solve the problem. Approached correctly, mistakes can provide an opportunity to improve your business, impress your customers, and reward their loyalty.
Which two ways are there to arrive at a solution?
- Ask the complaining customer what solution he would propose and then see how it compares with what you can do (best option).
- Propose a solution yourself and then wait for the customer to counter with a solution that he thinks is better (used when the customer doesn't come up with a solution).
- Higher grades + faster learning
- Never study anything twice
- 100% sure, 100% understanding
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I was struggling to finish all my first-year subjects for 3 years. Then I discovered Study Smart, which helped me to finish all of them within 3 months.
Because of StudySmart, things are going well in many ways. Before, I always had study stress and no time for anything. Now I feel calm and confident (because of the program). I used to score a B, now I usually score an A or A+.
Hey Chris, I really want to thank you very much for developing the platform, I usually got around C for my exams, now I scored an A+, an A and a A- !!
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I aced all the courses I studied with Study Smart. For law, I first scored a D, and now an A! I’m 100% sure that I’ll pass all the courses I study with Study Smart.
I always thought I studied well. My grades were fine. I could never have imagined that applying these study skills would have such a huge and direct impact on my grades, my speed and the pleasure I have in learning.
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I immediately started to enjoy learning again, and my grades soared. All of a sudden, everything went better. I highly recommend Study Smart to all students..
Being able to create my materials online made the process of studying so much smoother and quicker. I no longer have to spend a huge amount of my time on creating my summaries.
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Students that study with Study Smart get better grades. The system applies all the learning methods in such a way that both well-performing students and students who struggle perform much better.
Hi Chris, I would like to thank you very much. Last year I scored C on a course, and this year I got an A+ thanks to your method! Thank you very much!
The largest effect is that my child is more enthusiastic about school! Every parent wants their children to be happy at school, Study Smart made it happen.
In high school, I failed several exams, and that has really changed now. I actually needed this tool very much back then. Since I started studying with StudySmart, I haven't had any D's. My average score is now an A and those are results I would have never had in the past
With my old method, I passed only 3 out of 8 courses. Since I started taking my notes digitally in Study Smart, I have passed all my courses on the first try. For me, StudySmart takes away the stress of wondering if I will pass or not.
Thanks to StudySmart, I passed all my exams, and with better grades than before! On top of that, I have mastered a very good study method now, which I am confident will help me earn my degree.
How could your solution to ease the customer's unhappiness go?
- Apologize.
- Ask for his solution.
- If he doesn't have a solution, offer a discount (perhaps 15 or 20 percent).
- When the next service or product is provided, be absolutely certain that he is provided with the best possible service.
The question on the page originate from the summary of the following study material:
- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding
