Bradley et al. (2012); De Church et al. (2013); de Wit et al. (2012); Somech et al. (2009)

14 important questions on Bradley et al. (2012); De Church et al. (2013); de Wit et al. (2012); Somech et al. (2009)

Name a couple of Roots of Conflicts?

  • competitin
  • resource distribution
  • power struggles
  • decisional conflict
  • relationship conflict

It seems that a conflicts depend on the type of conflict, the type of oucomes, and the presence of critical moderating variables. Name a  moderating variable:

  • Boundary condition: psychological safety

Where is a mediation like the Team Cooperative conflict management style used in organizations?

For:
  • conflicts between participants (bullying),  customers or suppliers, and competing organizations, family business
  • trade disputes
  • mergers and acquisitions
  • stakeholders
  • Higher grades + faster learning
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  • 100% sure, 100% understanding
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Explain what proximal group outcomes and distal group outcomes are?

first: trust, group satfisfaction
second: group performance

Proximal group outcomes can be divided into two thing, which?

emergent states: trust
group viability: group members satisfaction/commitment

What is self-verification theory

individuals construct an identity of themselves--their perception of their roles, reputation, qualities, behaviors, and values, for example. They seek feedback (e.g. from co-workers) that aligns with these identities.

Explain what Dual concern model means

This is a model which explains that an individual uses a management conflict  that derives from to underlying motives:
-concern for the self
-concern for the other party

What is the difference between Emergent  state and processes?

emergent state is more like properties of the team rooted in individuals thought and feelings. not an interaction.  e.g.  believes, values -trust.

We divide state-process distinction into two....

1. Team conflict states    (shared perception)
2. Team conflict processes.  (more interaction)

We can divide Emergent  (Team) conflict state into two conflict, which ones?

Task conflict and relationship conflict


Distinction between conflict-emergent states (task or relationship conflict)
and conflict processes:


Collectivistic (collaborating, openness) or
individualistic (competing, avoiding)


Whether or not researchers will find that task conflict is beneficial for team
performance depends on


  • Task type
  • Co-occurence of relationship conflict
  • The average level of intragroup conflict and
  • The way team performance is measured

Team contextual variables : first two
methodological issues: last two

Why use a mediation


> High success rates
> Declared goal is a win-win situation
> low cost
> No risk of uncontrollable time- and financial resources (e.g., at court)
> People‘s personal resources are used efficiently: The conflicting parties learn
how to constructively manage their conflict
> Positive organizational climate can be restored

WHAT MAKES A GOOD MEDIATOR?


  • Empathy
  • Active listening
  • Insists on clear agreements
  • Never takes side
  • Makes sure the discussion stays focused
  • Does not contribute own solutions or ideas

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