Orchestration of the Orchestration's Functional Areas - Sales and Distribution
5 important questions on Orchestration of the Orchestration's Functional Areas - Sales and Distribution
What is channel preparation?
- skills management and
- the provison of materials,
- web site,
- customer reference stories,
- etc.
What is included in crm?
- customer communication,
- knowledge management,
- and customer requirements engineering.
What is operational distribution?
- ensuring smooth order and distribution processes,
- sufficient supply (in the case of physical distribution,
- stable and easy online order and distribution,
- and the smooth and correct billing/payment.
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What is included in operational sales
- offers and the negotiation of contracts,
- amd the management of offers and contracts.
What does the spm orchestration responsibility include for Sales and Distribution?
- tracking of plan execution,
- involvement in: product specific commitments to customers,
- in the handling of customer requirements (short-term vs longer-term product perspective) as an input to product requirements,
- in deviations from minimum price levels or price structure.
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