Article Richter: Displaying Fairness While Delivering Bad News: Testing the Effectiveness of Organizational Bad News Training in the Layoff Context

5 important questions on Article Richter: Displaying Fairness While Delivering Bad News: Testing the Effectiveness of Organizational Bad News Training in the Layoff Context

Organizational bad news training that integrates

(a) principles of delivering bad news from the context of health care (i.e., bad news delivery
component
)
(b) principles of organizational justice theory (i.e., fairness component).

The health care context principles
Research has shown that messengers'

concerns about giving bad news are manifold and include feelings of guilt toward those suffering from bad news.

SPIKES protocol -- step by step strategie guidelines for delivering bad health news:

  • Setting up
  • Perception: asses awareness of the problem
  • lnvitation: inquire about the desire for information disclosure.
  • Knowledge: deliver bad news
  • Empathy: address the emotions expressed
  • Strategy and summary: arrange follow up steps
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SPIKES protocol -- step by step strategie guidelines for delivering bad health news:

  • Setting up
  • Perception: asses awareness of the problem
  • lnvitation: inquire about the desire for information disclosure.
  • Knowledge: deliver bad news
  • Empathy: address the emotions expressed
  • Strategy and summary: arrange follow up steps

Recommendation Rither study

that organizations provide managers with organizational bad news training in order
to promote professional and fair bad news conversations at work.

The question on the page originate from the summary of the following study material:

  • A unique study and practice tool
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