Managing the New Product Development Process

24 important questions on Managing the New Product Development Process

What are the three key objectives of the new product development process?

- maximising fit with customer requirements
- minimising cycle time
- controlling development costs

What are three reasons why many new product development projects fail to achieve?

- Not a clear sense of which features customers value the most (over-investing)
- Over-estimate the customer's willingness to pay for particular features
- Difficulty resolving heterogeneity in customer demands

What are two cost related consideration regarding development time?

- Many development costs are directly related to time.
- A company that is slow to market with a particular generation of technology is unlikely to be able to fully amortise the fixed costs of development before the generation becomes obsolete
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What are 4 important advantages for a company to have a short development cycle?

- Quickly revise or upgrade its offering as design flaws are revealed or technology advances
- Time is related to costs
- Customers already committed to other products
- Early developments of other firms

What is partly parallel development process?

A development process in which some (or all) of the development activities at least partially overlap. That is, if activ- ity A would pre- cede activity B in a partly paral- lel development process, activity B might com- mence before activity A is completed.

What is the purpose of a project champion?

They can facilitate the allocation of human and capital resources to the development effort, ensuring that cycle time is not extended by resource constraints, and help ensure that the project can sustain the necessary momentum to surmount the hurdles that inevitably will arise

What is the biggest risk of using a champion for a project?

A manager’s role as champion may cloud judgment about the true value of the project. Optimism is the norm in product development—surveys indicate a systematic upward bias in estimates of future cash flows from a project.

What is a method to counteract the optimism of the champion?

Firms may benefit from also developing “antichampions” who can play the role of devil’s advocate. Firms should also encourage a corporate culture open to the expression of dissenting opinion, and champions should be encouraged to justify their projects on the basis of objective criteria, without resorting to force of personality.

What is a method which is commonly used to have customer input early in the development process?

Beta version of the final product.

What is a lead user?

Customers who face the same general needs of the marketplace but are likely to experience them months or years earlier than the rest of the market and stand to benefit disproportionately from solutions to those needs.

What is a stage-gate process?

Preceding each stage is a go/kill gate. These gates are designed to control the quality of the project and to ensure that the project is being executed in an effective and efficient manner.

What are the 5 stages of the stage-gate process?

1. quick investigation and conceptualisation of the project
2. Builds a business case that includes a defined product, its business justification, and a detailed plan of action for the next stages
3. Begin with actual design and development of the product
4. Conducts the verification and validation process for the proposed new product
5. The product is ready for launch

Each gate consists of what three components?

- Deliverables
- Criteria
- Outputs

What is meant with the component, outputs (stage-gate process)?

These are the results of the gate review process and may include a decision such as go, kill, hold or recycle; outputs also include an action plan for the gates and deliverables of the next gate.

What is a major advantage of the stage-gate process?

They also report that the stage-gate process has reduced development time, allows them to identify projects that should be killed, and increases the ratio of internally developed products that result in commercial projects.

What is the purpose of the Quality function deployment (QFD) - the house of quality?

As a comprehensive process for improving the communication and coordination among engineering, marketing and manufacturing personnel.

What is meant with the design for manufacturing method (DFM)?

Another method of facilitating integration between engineering and manufacturing, and of bringing issues of manufacturability into the design process as early as possible.

What are 5 common design rules using the design for  manufacturing method (DFM)?

- minimise the number of parts
- minimise the number of part numbers
- eliminate adjustments
- eliminate fasteners
- eliminate jigs and fixtures

What is the main advantage of the design for manufacturing method (DFM)?

Considering manufacturing at an early stage of the design process can shorten development cycle time. In addition, by lowering costs and increasing product quality, DFM can increase the product’s fit with customer requirements.

What is Failure modes and effects analysis (FMEA) for a method?

A method by which firms identify potential failures in a system, classify them according to their severity, and put a plan into place to prevent the failures from happening.

What are the three criteria of the risk at the FMEA?

- Severity
- Likelihood of occurrence
- Inability of controls to detect it

With what can measurements of the success of the new product development process help the management?


  • Identify which projects met their goals and why.
  • Benchmark the organization’s performance compared to that of competitors or to the organization’s own prior performance.
  • Improve resource allocation and employee compensation.
  • Refine future innovation strategies.

What are the 4 questions need to be asked to measure the company's current performance for new product development process?


  1. What was the average cycle time (time to market) for development projects? How did this cycle time vary for projects characterized as breakthrough, platform, or derivative?
  2. What percentage of development projects undertaken within the past 5 years met all or most of the deadlines set for the project?
  3. What percentage of development projects undertaken within the past 5 years stayed within budget?
  4. What percentage of development projects undertaken within the past 5 years resulted in a completed product?

What are the 4 measures to asses a companies overall performance at innovation?

1. What is the firm’s return on innovation? (This measure assesses the ratio of the firm’s total profits from new products to its total expenditures, including research and development costs, the costs of retooling and staffing production facilities, and initial commercialization and marketing costs.)
2. What percentage of projects achieve their sales goals?
3. What percentage of revenues are generated by products developed within the past five years?
4. What is the firm’s ratio of successful projects to its total project portfolio?

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