A tool to understand the organization
3 important questions on A tool to understand the organization
How does the Business Model Canvas illustrate firm characteristics?
- Displays firm heterogeneity comprehensively.
- Highlights connection between strategies and characteristics.
- Contains sections for Customers, Revenue, Cost, and more.
- Emphasizes Key Resources and Channels.
- Enhances understanding of a firm's Value Proposition.
What are the components of a value proposition?
A value proposition includes various elements:
- Newness
- Performance
- Customization
- Getting the job done
- Design
- Brand
- Price
- Cost reduction
- Risk reduction
- Accessibility
- Convenience/Usability
What types of customer relationships can be established?
Customer relationships can include:
- Personal assistance
- Dedicated personal assistance
- Self-service
- Automated services
- Communities
- Partner/owned
- Direct and Indirect
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