Collaboratie KPIs
3 important questions on Collaboratie KPIs
Types of performance indicators for performance-based contracts
- inputs
- behavior
- Output
- outcome
- input & throughput specifications
- Output en outcome specifciations
Behavior-based contracts preferred when:
- Task programmability
- Outcome uncertainty
- risk aversion supplier
- Length of relationship
- Quality information systems
all with (-)
Outcome-based contract preferred when:
- Goal conflict between buyer and supplier
- Outcome measurability
- availability information on supplier behavior
- risk aversion buyer
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