Relevance assumed

3 important questions on Relevance assumed

What is the balanced score card?

  1. Introduced by Kaplan & Norton in 1992
  2. Coming from the financial / controlling discipline: steering on financials alone is like steering on the rear view mirror only
  3. Well-known & popular measurement system, balancing finacial and non-financial measures

What are the 4 x 4 quadrants

  1. Financial
  2. Customer
  3. Internal business processes
  4. Learning and growth
  5. al with objectives, measures, targets and initiatives

What was the balanced scorecard for rechtsbijstand?

  1. Cost effectiveness -> outsourcing/output&employees/Fixed fee
  2. Processes -> average time from start to finish - number of cases won
  3. Innovation & growth -> training, flexible work, successful projects
  4. Stakeholders (employees/customers) -> customer and employees satisfaction, colleagues for colleagues balance experience

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