A Framework for Service Redesign - Pre-Service
5 important questions on A Framework for Service Redesign - Pre-Service
Where does pre-service redesign focus on?
In which way can customers benefit from pre-service design?
How do many services offer the potential of separating front-end processes from service delivery?
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Why does pre-service redesign significantly boost a company's productivity?
What are the characteristics that services possess when they are the best candidates for pre-service redesign?
- Customers must supply detailed information to receive the service
- Customers are usually in a hurry to receive the service
- Customers plan service consumption ahead of time
- Customers use the service frequently
The question on the page originate from the summary of the following study material:
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- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding
