It Outsourcing - Vendor Partnering

9 important questions on It Outsourcing - Vendor Partnering

Formulate the vendor selection process

1. Create a request for proposal
2. Gather proposal by vendors
3. verify the degree of fit claimed by top 7 vendors
4. Create a vendor assessment matrices for the last three

Formulate the vendor selection criteria

Scalability: ability to handle a growing amount of demands.
Robustness: ability to handle invalid  or unexpected inputs, actions and events so that the system does not beak easily.
Workflow management: setup, execute and oversee workflows and be able to detect delays, bottlenecks and wastes in the processes.

What is the future of partnership

Integration is gaining ownership over a firm
horizontal integration is firms competitors
vertical integration is 
    forward: distributors or retailers
    backward: suppliers
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Which three elements does the characteristic foundation have

Service level objectives
Process ownership
Service level contents

Which four elements does the characteristic Change have

Future demand Mgmt
anticipated change
planning of innovation
feedback process

Which four elements does the characteristic Governance have

Communication
Measurement Charter
Conflict Arbitration
Enforcement

What are relational strengths?

Solidarity
information exchange
flexibility

What is harmonious conflict resolution?

The extend to which parties achieve mutually satisfying resolutions of their conflicts and, thus, disagreements are replaced by agreement and consensus

What is mutual dependence?

Relationship provides benefits greater than either partner could attain alone or with some other partner

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