The Development of Trust

4 important questions on The Development of Trust

What are the 5 stages of developing a trusted relationship?

  1. Engage
  2. Listen
  3. Frame
  4. Envision
  5. Commit

Which questions does envisioning entail?

  1. What are we really aiming for here?
  2. What will it look like when we get there?
  3. How will we know we are there?

How does one bring the five stages into practice?

  1. Engage: Uses language of interest and concern.
  2. Listen: Uses language of understanding and empathy.
  3. Frame: Uses language of perspective and candor.
  4. Envision: Uses language of possibility.
  5. Commit: Uses language of joint exploration.
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Which skills are needed for going through the 5 stages?

  1. Engaging requires the skill of being (credibly) noticed.
  2. Listening requires an ability to understand another human being.
  3. Framing requires creative insight and emotional courage.
  4. Envisioning requires a spirit of colaboration and creativity.
  5. Commitment requires the ability to generate enthusiasm, and soemtimes the ability to manage down overenthusiasm.

The question on the page originate from the summary of the following study material:

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