Lecture slides and materials - B. Means-End Chains in Marketing - Recap session

6 important questions on Lecture slides and materials - B. Means-End Chains in Marketing - Recap session

How has the concept of customer insight (creation and measurement) changed in the digital era, if at all? Why (not)?

It made it easier to collect data. Data is generated everywhere and therefore more opportunities to find insights.

What is the essential link between the concepts of consumer insight and consumer motivations?

Consumer insights are based on consumer motivations.

What is the added value of our lecture-discussion on the MECCAS model to MEC analysis (as e.g. Discussed by Pai & Arnott 2013)?

The lecture gives additional information where the articles fall short and gives some examples like the Philips Sonicare one.
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What is the link between Zaltman's deep metaphors and the emotional motivators form the HBR article by Magids et al.?

Emotions are the link between the two. Metaphors are about activating emotions and emotional motivators are emotions. In turn, Zaltmans metaphors are also linked to motivations of what people do.

What is the link between the value stage in a MEC and the emotional motivators from the HBR article by Magids et al.?

They are both emotional motivators.

Is the development of Means-End Chains and communication of customer value always an appropriate approach to marketing?

No not always. In some cases it doesn't make sense. Look at Twix, they clearly don't have a specific deeper reason for their commercials.

The question on the page originate from the summary of the following study material:

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