Listing and Reading Nonverbal Messages
3 important questions on Listing and Reading Nonverbal Messages
What are the four essential requirements for active listening?
- Empathy
- Acceptance
- A willingness to take responsibility for completeness
What are the 14 characteristics or techniques used by effective listeners?
- Make eye contact
- Show interest
- Avoid distracting actions
- Empathy
- Take in a whole picture (interprest feeling,emotions and factual content)
- Ask questions
- Paraphrase
- Don't interrupt
- Don't overtalk
- Confront your biases (notice speaker's credibility ect. but don't let it distract you)
- Make smooth transitions between speaker and listener
- Be natural
Where is Nonverbal Communication (NC) made up of?
- Tactile - Touch
- Vocal Signals - Intonation
- Use of Time
- Use of Space - Territory, Things, Personal Space Zones
- Use of Image
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