Structured Problem Diagnosis - The 3 steps - What is the problem?

4 important questions on Structured Problem Diagnosis - The 3 steps - What is the problem?

Which to steps fall under the first step, What is the problem?

  1. Identify the result gap
  2. Decompose the gap by drivers

How do we define, according to the structured problem solving method, problem solving?

Closing the result gap.

What are the two types of triggers that can influence the desired result leading to a result gap?

  1. Negative disturbing event (trigger), achieved result has declined
  2. Positive disturbing event (trigger), company raises its desired result and creates gap
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Why do top tier consultants not start with a SWOT analysis or other analytical technique but with the structured problem diagnosis instead?

Because this will help their analyses to be much more focused in the next stages.

The question on the page originate from the summary of the following study material:

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