The 3 steps - What is the problem? - Identifying the result gap
3 important questions on The 3 steps - What is the problem? - Identifying the result gap
What should the consultant keep in mind when identifying the result gap?
The consultant should critically assess the result gap, by:
- Uncovering hidden assumptions, i.e. "market share leads to higher profit"
- Result hierarchy, i.e. Profit is the highest financial hierarchy; encourage client to focus on hierarchically highest result
- Unrelated results, separate projects!
- Related results, acknowledge interdependencies/dimensions
Identifying the result gap can be done via the (SER framework), what does SER stand for?
Situation (preceding event), Event (or trigger) and then the Undesired result (R1) GAP Desired result (R2)
What does the model of Minto, the SER model, work?
Describe the situation, recognise the event that could be disturbing in positive or negative sense and eventually figure out in which way that affects the desired result and what the gap is that is caused by this.
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