Implementation - Higgins, 2005 - Baaij (2014) crucial for cross functional implementation

3 important questions on Implementation - Higgins, 2005 - Baaij (2014) crucial for cross functional implementation

What does Baaij say in terms of the cruciality for cross functional implementation? What does change consist of?

Change has two components: the plan and the people. Implementation plan is a co-creation between the consultant and the client, beware to not neglect the people side.

Kaplan and Norton hint at what?

The importance of informal alignment, of elements in a business.

What should the implementation plan be (and what is a way to implement this)?

This plan should be comprehensive and the 8s model is a way to implement comprehensiveness.

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