Organisational Structure - Maister, 1982

6 important questions on Organisational Structure - Maister, 1982

The Professional Service Firm (PSF) is the ultimate embodiment of what familiar phrase?

"Our assets are our people".

Why does the phrase "our assets are our people" suit the PSFs so much?

Because a PSF sells to clients the services of particular individuals (or team) rather than the services of the firm - therefore it is not about reputation.

What do professional services usually involve, there are 2 characteristics? In terms of the interactions with clients?

Their services involve a high degree of interaction with the client, together with a high degree of customisation.
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What do the characteristics of the services of the Professional Firm demand from a Professional Services Firm's employees?

The firm should attract (and retain) highly skilled individuals.

Based on the characteristics of the services provided by the PSF and the demand of skilled workers that comes with these characteristics, in what two markets does the PSF compete simultaneously?

  1. Output market for its services;
  2. Input market for its productive resources (professional workforce).

What are the three levels that can be distinguished in the organisational structure of the PSF?

Junior consultants, Project managers, Partners/director/Senior

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