Listening Skills - Active Listening Skills
4 important questions on Listening Skills - Active Listening Skills
How do you respond to what you hear?
- Encouragers
- Paraphrasing
- Summarising
- Empathic Responses/Reflection of Feeling (ROF)
Emphatic Responses/Reflection of Feeling (ROF)
① You feel (Key Feelings)......(here name the correct emotion expressed by client)...... ② because/when (Key Experiences & Key Behaviours) here indicate the correct experiences/behaviours that give rise to these feelings)
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This involves listening & understanding client's concerns & communicating this understanding to them so that they might understand themselves more fully & act on this insight
Less focus: Purpose of Summarising
- "Warming up" the client
- It shows the client that counsellor has listened carefully to what he/she said
- It gives client an opportunity to add/modify what was said
- Give scattered thoughts & feelings focused
- Bring the discussion of a theme to a close
- Prompt client to explore a theme more in-depth
- Higher grades + faster learning
- Never study anything twice
- 100% sure, 100% understanding
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Similarity and Differences between Paraphrasing and ROF
- intent: seeking clarification/showing understanding
Differences between Paraphrasing and ROF:
- Paraphrasing
- --> facts
- ROF
- --> feelings
- higher empathy level --> deeper rapport
- feelings can be inferred once fact is verified with client
The question on the page originate from the summary of the following study material:
- A unique study and practice tool
- Never study anything twice again
- Get the grades you hope for
- 100% sure, 100% understanding
